Retail point-of-sale terminal with keyboard, card reader, and customer display at a store checkout counter

Managed Hardware Maintenance

Nationwide troubleshooting, repair, and replacement with flexible response times to keep your equipment running.

Call 757-495-4995
Technician disassembling a POS terminal at a workbench, its cover removed to expose the circuit board
Equipment Care

Keep Your POS Hardware Running Flawlessly

POS hardware takes a beating in busy retail environments. Registers, scanners, printers, and terminals are used thousands of times per day. Our managed hardware maintenance program ensures your equipment stays in peak condition with preventive care and fast repairs when issues arise.

With a nationwide network of certified field technicians built over 30+ years, we can dispatch on-site service to virtually any location in the continental United States. Choose from three response tiers to match your business needs and budget.

  • POS terminal and register repair
  • Preventive maintenance programs
  • Replacement parts and spare equipment
  • Peripheral support (printers, scanners, drawers)
  • Same-day, next-day, or next-business-day response

Response Tiers

Same-Day Response — For critical situations where downtime directly impacts sales. A technician arrives within hours, available 24/7 including holidays. Ideal for high-volume retailers who cannot afford any register downtime.

Next-Day Response — Guaranteed service within 24 hours, seven days a week. Perfect for important issues that need prompt attention but are not immediate emergencies. Covers multi-register stores where a backup register can keep things running.

Next-Business-Day Response — Monday through Friday service for routine maintenance and non-critical equipment concerns. Our most budget-friendly option, ideal for stores with spare equipment or lower transaction volumes.

What We Service

We service all POS hardware components including terminals, touchscreens, receipt printers, barcode scanners, cash drawers, customer displays, payment terminals, and network equipment. Our maintenance plans cover the system hardware as well as compatible third-party peripherals.

If a component cannot be repaired on-site, we manage the entire replacement process.

Preventive Maintenance

Our preventive maintenance program can include scheduled inspections, cleaning, and testing of your POS hardware to catch potential failures before they cause downtime. Regular maintenance can extend the life of your equipment and helps you avoid costly emergency repairs.

Need Hardware Service?

Protect your equipment investment with proactive maintenance and fast response when issues arise.

FAQ

Hardware Maintenance Questions

Same-day response means a technician arrives within hours of your report, available around the clock for critical situations. Next-day response guarantees service within 24 hours, seven days a week, which works well for important but non-emergency issues. Next-business-day response covers Monday through Friday and is ideal for routine maintenance or non-critical equipment concerns.
Yes, we maintain a nationwide network of certified field technicians who can service your POS hardware anywhere in the continental United States. Whether you have a single location or dozens of stores across multiple states, we coordinate service to ensure consistent quality. Our network has been built over more than 30 years in the retail POS industry.
We service all POS hardware components including terminals, touchscreens, receipt printers, barcode scanners, cash drawers, payment terminals, and network equipment. Our maintenance plans cover the system hardware as well as compatible third-party peripherals. If a component cannot be repaired on-site, we manage the entire replacement process for you.
Absolutely. Our preventive maintenance program can include scheduled inspections, cleaning, and testing of your POS hardware to catch potential failures before they cause downtime. Regular maintenance can extend the life of your equipment and helps you avoid costly emergency repairs.
If a component cannot be repaired on-site, we immediately begin the replacement process. We handle all logistics including ordering, configuration, delivery, and installation of the new equipment so you experience minimal downtime.

Protect Your Equipment Investment

Keep your POS hardware in peak condition with proactive maintenance and fast response when issues arise. Our nationwide service network has you covered.

  • Flexible response tiers to fit your budget
  • Nationwide field technician network
  • Preventive maintenance available