POS System Consulting, Support, and Service

Experienced POS System Consulting

We Manage Your IT so that You Can Run Your Business

At AMS Retail, we take pride in the solutions we offer, but beyond that, we value the close relationships that we build, considering our clients more as partners and friends than just customers. Because of our commitment to our retail partners, we provide comprehensive customer service. We offer solutions that help retail businesses solve everyday challenges with the best designed solutions available, and back them up with the industry’s best customer-focused, in-depth POS support and service. With well over 25 years of technology experience within the retail industry, our partners consider AMS Retail Solutions a trusted advisor and valuable resource for solutions, and information.

Our team of dedicated professionals provides each and every partner with retail POS systems consulting. We conduct a detailed and thorough retail business needs assessment in order to pinpoint the biggest challenges and identify future needs for your business growth. We then outline our recommendations for a comprehensive retail system that can fully address the specific needs of each partner, including a complete system demonstration to show how the solution can be leveraged to solve problems and improve efficiency. Once a solution is purchased, we continue to provide on-going POS support and POS customer service to ensure the best return on your investment.

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Training and Installation

In addition to POS system consulting, AMS provides one-on-one training, customized to fit your specific needs and schedule. Each of our retail solutions come with nationwide on-site hardware installation and setup, with minimal interruption to your business. Throughout the implementation process, our retail partners receive on-going POS customer service and project management so you can get the most out of your system.

Managed Software Support

As you continue to use your system, we provide POS support 24/7 via telephone and online. Remote support software tools help us ensure your system is running optimally. Managed support can be customized around your specific needs and desires.

Managed Hardware Maintenance

If you experience any type of equipment issue, our POS customer service team will be there to provide troubleshooting and repair nationwide through field service technicians. We manage equipment replacement or repair as needed, until the problem has been completely resolved. All systems include equipment maintenance with customized response times.

Choose From:

Same day response: offered 7 days per week, 24 hours per day
Next day response: offered 7 days per week, 9 hours per day
Next business day response: offered 5 days per week, 9 hours per day

Managed Internet Security

Your security is paramount. To keep you protected, all systems on the network are continuously monitored in real-time by our POS support team. We ensure systems are automatically updated, so we can prevent, detect, and remove threats that can harm your business.

We Protect Against:

Viruses
Spyware
Malware
Worms
Adware
And more!

Managed Data Backup

At AMS, we work hard to keep your data safe, and all of your system files are secure. We go the extra distance to encrypt your data, and back data up in two locations, every single day. This data is backed up both on-site to a local network attached storage device, and off-site to the AMS Cloud.

Have Questions? We’re Here to Help

Whether you are looking to learn more, not sure where to start, or ready to purchase the only POS you’ll ever need, AMS Retail makes it easy to start the conversation.

Give us a call at 757.495.4995

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