A POS API (Application Programming Interface) is a set of protocols that allows your point-of-sale system to communicate and exchange data with other software platforms—such as eCommerce websites, accounting tools, or CRM systems. NCR Voyix CounterPoint's API capabilities enable real-time inventory sync, unified customer records, and seamless order flow between your in-store and online channels.
Is CounterPoint a POS system?
Yes. NCR Voyix CounterPoint is an industry-leading retail point-of-sale software solution. It is a comprehensive, single-source POS platform designed to manage selling, inventory, customer relationships, reporting, and eCommerce integration for specialty retail businesses—whether you operate one location or multiple stores across different markets.
Can a POS system integrate with other software?
Absolutely. Modern POS systems like NCR Voyix CounterPoint are built to integrate with a wide range of software, including eCommerce platforms, accounting tools like QuickBooks, customer email marketing systems, loyalty programs, and more. These integrations centralize your data, reduce manual entry, and give you a complete view of your retail business in real time.
What is a POS integration?
A POS integration connects your point-of-sale system with other business software or sales channels so data flows automatically between them. For example, integrating CounterPoint with your eCommerce store ensures that when a product sells online, inventory is updated instantly in-store as well—eliminating overselling, reducing manual work, and keeping customer and order data consistent across all channels.
How long does a CounterPoint POS and eCommerce integration take to set up?
Implementation timelines vary based on the size of your operation, the number of SKUs, and the complexity of your eCommerce platform. Typically, a single-location specialty retailer can expect the process—including discovery, configuration, data migration, integration, and training—to take anywhere from a few weeks to a couple of months. AMS Retail Solutions works efficiently to minimize disruption to your daily operations.
What types of specialty retail businesses does AMS Retail Solutions support?
AMS Retail Solutions serves a wide range of specialty retail verticals, including garden centers and nurseries, farm markets, feed and seed stores, pet supply stores, outdoor sporting goods retailers, and general specialty retail shops. Each industry gets a tailored CounterPoint configuration with features and workflows designed specifically for their operational needs.
Does CounterPoint POS work if my internet connection goes down?
Yes. NCR Voyix CounterPoint includes offline POS capability, allowing your checkout terminals to continue processing transactions even when not connected to the network. Once connectivity is restored, data syncs automatically—ensuring continuity of service and no loss of sales data during outages, which is especially valuable for farm markets and outdoor retail environments.
What kind of ongoing support does AMS Retail Solutions provide after installation?
AMS Retail Solutions provides 24-hour, 7-days-a-week support and service after your CounterPoint POS and eCommerce integration is live. As your trusted retail technology partner, the team is available to troubleshoot issues, assist with system updates, help onboard new staff, and support expansion as your business grows. You can reach the support team at 757.495.4995.