Software Diagnostics & Repair
Expert diagnosis and resolution of NCR Counterpoint software errors, crashes, and performance issues to restore your system quickly and minimize costly retail downtime.
When your Counterpoint POS system goes down, every minute costs you sales. AMS Retail Solutions delivers expert, round-the-clock troubleshooting support to keep your retail operations running smoothly—from inventory glitches and payment processing errors to software crashes and hardware failures. Our seasoned team diagnoses issues fast, minimizing downtime and protecting your bottom line.
Comprehensive support solutions to keep your NCR Counterpoint POS system running at peak performance.
Expert diagnosis and resolution of NCR Counterpoint software errors, crashes, and performance issues to restore your system quickly and minimize costly retail downtime.
Fast repair and support for retail-hardened POS hardware including touchscreen terminals, receipt printers, barcode scanners, and cash drawers to keep your checkout flowing.
Resolve secure payment processing failures, card reader errors, and transaction discrepancies quickly so your customers experience a seamless, uninterrupted checkout process.
Troubleshoot inventory tracking errors, sync issues, and discrepancies within Counterpoint to restore accurate stock visibility, reduce shrink, and maintain supplier management accuracy.
Fix QuickBooks and other accounting software integration errors within your Counterpoint system to ensure seamless data flow and accurate financial reporting.
Diagnose connectivity issues and configure Counterpoint's offline POS capability so your retail operations continue uninterrupted even when network connections are unstable.
Your POS system is the heartbeat of your retail business—and when it falters, so does your revenue. AMS Retail Solutions provides dedicated, around-the-clock Counterpoint POS troubleshooting support tailored to specialty retailers. Whether you operate a single storefront or a multi-location chain, our team acts as your trusted advisor, diagnosing issues remotely or on-site and implementing lasting fixes that protect your cash flow, customer experience, and competitive edge.
See how specialty retailers resolved critical POS issues and got back to serving customers faster.
We go beyond a typical support vendor—we are your long-term POS partner, committed to your retail success.
Round-the-clock support means retail emergencies never wait—we are always available to resolve your POS issues.
Deep, specialized knowledge of NCR Counterpoint software ensures faster, more accurate diagnoses and lasting resolutions.
We act as a long-term partner—not just a repair service—guiding your retail technology decisions at every stage.
From software to retail-hardened hardware, AMS manages your entire POS ecosystem so you focus on running your store.
Dedicated POS specialists committed to keeping your retail business running.
AMS Retail Solutions was built on a singular mission: to be the only POS partner specialty retailers will ever need. Operating under the tagline 'Easy. Efficient. Profitable.,' our team of retail technology specialists has deep roots in helping businesses like garden centers, pet supply stores, farm markets, and outdoor sporting goods retailers harness the full power of NCR Counterpoint software. We approach every support interaction as a trusted advisor—not just a repair technician—combining industry-leading technology with a people-first philosophy. Our commitment to 24/7 availability means your business is never left stranded, and our single-source model ensures consistency from software to hardware to ongoing support, so you can focus on growing your retail business rather than managing technology.
NCR CounterPoint POS pricing varies depending on the number of terminals, store locations, and required modules such as e-commerce, loyalty programs, or accounting integrations. Rather than a fixed price, it is tailored to your business size and needs. Contact AMS Retail Solutions for a customized quote that reflects your specific retail operation and growth plans.
Speak with an AMS Retail specialist for immediate troubleshooting guidance and expert advice.
Authorized partner for industry-leading NCR Counterpoint POS software.
Recognized for round-the-clock retail POS support excellence.
Verified specialist in retail point-of-sale technology solutions.
Fill out the form below and an AMS Retail Solutions specialist will respond promptly to diagnose your issue and get your system back up and running.
For immediate assistance, feel free to give us a direct call at 757.495.4995 You can also send us a quick email at
For immediate assistance, feel free to give us a direct call at 757.495.4995 You can also send us a quick email at